The Chicago Office of Emergency Management and Communications on Tuesday was to launch a major software update to the city's 911 dispatch system, but some called to slow the process down.

As NBC Chicago’s investigative team first reported on Tuesday, current and former emergency center operators are worried that a new dispatch system could endanger officers and public safety.

The city of Chicago starts to roll out a new computer system for the 9-1-1 dispatch center Tuesday.

Top management at the Chicago Office of Emergency Management and Communications has notified first responder dispatchers that the rollout of new 911 technology is being “postponed.” That is the word ...

Newly released 911 calls give us a look at the emergency response during the deadly central Texas floods on the Fourth of July. Jul 30, 2025 Man arrested for murder in Michigan after hang-up 911 call, ...

Chicago will begin a phased rollout of a new system for the city's 911 center on Tuesday, marking the start of a transition away from technology that has been used for the past 30 years. CHICAGO (WLS) ...

Borderless sat down with the head of Chicago’s Crisis Assistance Response and Engagement program to explain the non-police service.