Customer satisfaction stagnating despite massive investment. Since 2013, U.S. companies have spent over $100 billion on CX related initiatives — with no detectable return. Pent-up customer defection ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

A growing gap between luxury and budget hotels suggests guests are rethinking what they're willing to pay for.

Think iPhone owners are the happiest? Discover the Android smartphone maker that just beat Apple in the latest ACSI 2026 data.

From shrinking portions to soaring prices and disappointing service, some of America’s biggest restaurant chains are facing a ...

ANN ARBOR, Mich., November 13, 2025--(BUSINESS WIRE)--In addition to the government shutdown, economic data blackouts, and volatile tariff rate changes, there is another, yet mostly unnoticed, threat ...

Samsung has edged past Apple for the top spot in customer satisfaction for cell phones, according to the American Customer ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...

For several years, car buyers in the U.S. have used the American Customer Satisfaction Index (ACSI) score to evaluate the general customer satisfaction parameters surrounding car brands in the country ...

After an upward drift during the first 13 years of this century, customer satisfaction became more volatile, but without directionality, during the next 13 years (through Q1 2026). The current ...