Read aloud every day. You want to get familiar with every part of your voice and its capabilities, so start reading practice scripts, monologues, novels, articles, and even social media posts out loud ...

In 1969, a now-iconic commercial first popped the question, “How many licks does it take to get to the Tootsie Roll center of a Tootsie Pop?” This deceptively simple line in a 30-second script managed ...

Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and properly used, scripts can guide team members as they ...