Customer perceptions about your call center are hinged upon a leader's ability to establish a customer friendly environment along with pleasing soft-skill behaviors. If you don't think customers can ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. CRM workflows are among the most significant CRM ...

REDWOOD CITY, Calif., Nov. 30, 2017 /PRNewswire/ -- Tact.ai, the sales experience platform for the intelligent edge, today announced release of the Tact Sales Assistant Skill for Amazon Alexa.

Customer relationship management (CRM) is a technology-driven approach to managing a company's interactions with its potential customers. A CRM system generally helps businesses organize customer data ...