Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Analysts said the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation.

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the trust. The problem for your contact center agents isn't artificial ...

AurionX Launches the First AI-Managed Call Center—Always-On Voice Agents at $0.12/Minute, Backed by 50+ Years of Operator Expertise New managed service answers inbound calls, qualifies leads, and ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout. No matter your industry, call center burnout is an ...

There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...

AurionX, Inc. today announced the launch of AurionX, an AI-managed call center delivered as a managed service. Powered by always-on AI voice agents and overseen by veteran call-center operators, ...

New managed service answers inbound calls, qualifies leads, and books appointments 24/7—without queues, missed calls, or rigid IVR trees. AUSTIN, Texas--(BUSINESS WIRE)--AurionX, Inc. today announced ...