A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Oklahoma is gearing up for the arrival of the 988 Mental Health Line this summer and has selected a vendor to operate the statewide call center. 988 is the number approved by the Federal ...

Two years after the implementation of the national 988 mental health crisis hotline, Ohio’s call centers have received nearly 340,000 calls and is seeing those numbers continue to grow. The 988 ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

Smart cities, application modernization, generative AI: All are boons to citizen experience in state and local jurisdictions. But some opportunities to address the most sensitive and humanitarian ...