Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Post-call surveys are feedback mechanisms companies use to collect customer opinions and insights following interactions with their call centers or customer service departments. Live telephone survey ...

Call center QA practices currently being used by companies have many problems. From a company perspective, in many cases, it only evaluates 1-2% of customer calls and is a manual process driven by ...