The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.

New offer targets businesses already paying for an answering service and considering a change, with an incentive for ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...