Changes tackle the burden of phone calls and service backlogs The Canada Revenue Agency (CRA) is in the middle of a 100-day ...

Auditor General Karen Hogan made the recommendation in a new report released Tuesday morning. The new report found that on ...

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Unlike some other call centres run by banks, telecommunications companies and airlines, the CRA does not always offer a call ...

Two senior officials working at the Canada Revenue Agency say the agency surpassed its target for answering more calls from ...

Auditor General Karen Hogan found the Canada Revenue Agency's contact centres provided only a small percentage of callers with quality tax help. Wayne Long, secretary of state for the Canada Revenue ...

The Government of Canada’s Treasury Board and the Public Service Alliance of Canada (PSAC) Monday announced that they have reached a tentative agreement for more than 120,000 public service workers to ...

Aimia said it has reached a settlement with the Canadian tax authorities relating to the sale of its Aeroplan rewards program to Air Canada. The Canadian company, which operates a sustainable ...

BOSTON/OTTAWA (Reuters) - Canada's tax-collection agency said on Monday that the private information of about 900 people had been compromised as hackers exploited the "Heartbleed" bug, and security ...