Hello, it’s Ethan & Jason. Welcome to Level Up: Your guide to grow fast, avoid mistakes, and make optimal career moves. 3 FYIs: (Aug 23) Virtual networking event. Led by Arun (Senior Cloud Solutions ...

In a corporate landscape where speed and innovation can determine a company's success, I have found that change agents are an important yet often underutilized force. Change agents are individuals ...

Change and health care are inextricably linked. In today’s environment, health care organizations continually face the need to adapt to the changes emanating from numerous sources: advances in medical ...

4 new roles will lead the agentic AI revolution - here's what they require ...

At this time of the year, many organizations are drafting their work plans for the year ahead. During this season, numerous change projects are being birthed in service of the grand strategic vision.

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

“It takes a lot of money to look this cheap." — Dolly Parton Dolly Parton frequently professed to the celebrants of her success and the detractors who disparage her, unnerved by her propensity to ...