Cisco says its recent acquisition of Accompany and Voicea strengthens its WebEx contact center portfolio with artificial intelligence and natural language speech transcription, with customer analytics ...

Cisco Systems Inc. is enhancing its Webex contact center and videoconferencing platform with expanded artificial intelligence capabilities that are designed to boost productivity for workers, no ...

Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...

RESEARCH TRIANGLE PARK – Networking giant Cisco is making its second acquisition this month, announcing its intent to purchase Utah-based CloudCherry. The news comes in the wake of recent layoffs at ...

Cisco's Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco AI Assistant for ...

Attendees of Cisco's 10th Annual Cisco Contact Center Summit will get a front-row seat as the company discusses how it plans to leverage recent AI acquisitions to usher in the next-generation contact ...

DENVER, Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today announced a strategic partnership wherein TTEC Digital will become the first ...

Attackers could access and modify agent resources, telephone queues and other customer-service systems – and access personal information on companies’ customers. A critical security bug affecting ...

Cisco Systems unveiled its latest Silicon One chip for efficiently and securely connecting AI-ready data centers, the new ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...