Organizational theorist and author Geoffrey Moore is credited with stating that the world of content management has moved from a "system of record" mindset to a "system of engagement" model. In my ...

A company that strives to be innovative must be collaborative. But not all collaboration is the same. Collaboration is an open-ended concept, one that is core to social business. When considering ...

The capability of instantly switching to a collaborative application when required. For example, if an article on the Web contains links to the person who wrote it, clicking that link might open up an ...