COVID-19 isn't easily transmitted by physical touch, as we've known for some time now. But we didn't know that early in the pandemic, so many businesses sought to contain viral spread via contactless ...

United's new Agent on Demand feature enables customers to speak with airport representatives via mobile device rather than face-to-face. Photo Credit: DimaBerlin/Shutterstock.com United Airlines ...

Walmart (WMT) announced on Tuesday that it would start testing the use of drones to deliver at-home COVID-19 testing kits. In a move that advances the trend of contactless customer service in an era ...

The Detroit Water and Sewerage Department (DWSD) is transforming the way it serves nearly 700,000 city residents. A recently upgraded customer portal lets residents conduct all business with the ...

If it feels as if you’re talking to a robot when you contact your airline, car rental company or hotel, it’s because you probably are. During the pandemic, the travel industry rushed to build ...

The coronavirus pandemic has accelerated consumers' preference to do a number of everyday tasks — from shopping to ordering takeout — without dealing with a person. But when it comes to dealership ...

We are entering a post-touch world. Much of today’s technology was designed with our hands and/or fingers in mind – see product slogans like “Fits in the palm of your hand!” or “With just one swipe!” ...

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. In ...

Self-service kiosks came to airports in 2000, to fast food in 2014 and to dealership service lanes around 2017. And just as many flyers eventually moved to using mobile phones to check in, customers ...

LOS ALAMITOS, Calif., Oct. 21, 2020 /PRNewswire/ -- Merchants are reimagining their operations for the 2020 holiday shopping season. This time of year between Black Friday and New Year's Day is ...

COVID-19 isn't easily transmitted by physical touch, as we've known for some time now. But we didn't know that early in the pandemic, so many businesses sought to contain viral spread via contactless ...

The Detroit Water and Sewerage Department, which serves nearly 700,000 people in the city of Detroit, upgraded its customer portal to enable city residents to conduct all water department business ...