As companies expand their AI agent fleets, they’re discovering that managing them presents a new set of challenges. Microsoft aims to address those issues with Agent 365, a platform it launched at ...
Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...
Microsoft is having a CX moment. Today, the company introduced a series of new AI agents that operate across the customer experience spectrum, including real-time voice agents in the Microsoft Copilot ...
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