On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies. According ...

Discover five executive strategies—customer-centric, vision, data, talent, and operational excellence that define today’s ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

The internet service provider has etched out an enviable niche in a market dominated by household-name brands.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

Government is not known for its stellar or responsive customer service, but the White House is hoping to change that. Last month, the Biden administration issued an executive order designed to improve ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Los Angeles Mayor Karen Bass is leading the ...

Customer service and the government … do they belong in the same sentence? Some may even say it’s an oxymoron. Our most recent customer service and CX research study included the following question: ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global ...