The boxes are put away, the photos are hung, your claim is completed and you're settling into your new home. It feels good to have the latest permanent change of station, or PCS, move completed, doesn ...

Surveys are a major part of a voice of the customer (VoC) program. Here are some considerations — and questions — you should consider. Companies that don’t measure the impact of Voice of the Customer ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Have we, as a society, reached peak customer satisfaction survey? It’s not unexpected to be asked to submit feedback, either on an internal system or on a public-facing website like Tripadvisor, for ...

Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ignored emails and ...

If you filled out a Las Cruces Utilities Customer Service survey, either by mail or in-person at either City Hall or the East Mesa Customer Service Location: Thank you! Taking a few minutes to answer ...

Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ignored emails and ...

Forced to confront long hold times, uninformed employees and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families are ...

I recently had an outstanding experience at a diner—the food, atmosphere, presentation and service were terrific. I was extremely satisfied with the experience, yet I won’t return. Why? Because I ...

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today released the ...

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...