When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

There will always be a need for a real human’s presence in customer service, but with the rise of AI comes the glaring reality that many things can be accomplished through the implementation of an ...

Learn about the different types of virtual assistants, their roles, and how businesses can choose the right support to improve productivity and operations.

Danielle J. Cuomo, MBA, is an award-winning entrepreneur + founder of Virtual Assist USA, a leading provider of Virtual Assistant services. In order to stay ahead, businesses often need to adopt new ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...

Wells Fargo will use Google technology in launching a new virtual assistant set to roll out to customers in the coming months. The service, called Fargo, will be similar to Erica, the virtual ...

Virtual assistants are crucial to the growth and management of small businesses around the country. They take on tasks like email management, payment processing, and content creation. Here are seven ...

We’ve all been there. You urgently call your bank to ask about an unrecognized withdrawal or unexpected overdraft fee and the voice assistant asks you to repeat your name again and again, as well as ...

In a demo that was controversial at the time, in 2018, Google CEO Sundar Pichai demonstrated Google Assistant making a hair salon appointment on behalf of a customer and trying to make a restaurant ...