Most companies fail to deliver the empathy customers want, and that failure is costing them loyalty and growth. A global ...

Surface and share. Bring counter-examples into class, meetings, or publications. Model it explicitly: “I caught myself ...

The only thing worse than going through a difficult situation is dealing with clueless people along the way. Empathy is the ...

Our 2024 research found that parents who express empathy toward their teenagers may give teens a head start in developing the ...

At its heart, leadership is about people—the words you choose, the trust you build and the moments that remind others they ...

Psychologist Jamil Zaki explains that empathy is not just “being nice.” It has layers: emotional empathy (feeling with others), cognitive empathy (understanding perspectives), and empathic concern ...

Higher-order compassion is sympathy for vulnerabilities and hardships we do not share (or even grasp) but very much want to ...

Aflac is working to teach children about empathy with the release of their new book in collaboration with bestselling ...

With mental health challenges increasing on campus, structured tools that capture students’ thoughts, feelings and behaviours ...

ChatGPT scores higher than doctors in empathy ratings across 13 studies, challenging assumptions about human connection in ...

Empathy is more than a buzzword at Kellogg — it’s a cornerstone of our culture, curriculum and leadership philosophy. The ...

A sweeping meta-analysis of 15 studies found patients consistently rate AI chatbots as having more empathy than real ...