Power firm Eon Next has agreed to pay out £14.5 million after “unacceptable” failures to provide final bills and refund credit balances to almost 250,000 pre ...

Certain energy smart meter customers will be eligible for payments from suppliers under new rules. Energy companies will have to make £40 payments to customers who have faulty smart meters and they ...

New smart meter rules - including automatic compensation for delays to fixing ‘dead’ ones - have been announced by Ofgem. The regulator says firms will be forced to pay compensation for delayed smart ...

Q. Earlier this year my gas smart meter stopped working. I contacted my energy supplier, British Gas, and asked it to send an engineer to fix the meter. But the appointment was cancelled three times.