Forbes contributors publish independent expert analyses and insights. I write about management in its many forms. This article is more than 10 years old. Providing candid meaningful feedback is vital ...

As a small business owner, it is important to provide your employees with thorough feedback about their performance. You can do this by providing your employees with performance management feedback on ...

Forbes contributors publish independent expert analyses and insights. I write about management in its many forms. Feedback is one of those managerial mysteries. Pretty much one everyone in management ...

In 2017, the NeuroLeadership Institute gathered over 200 companies in Silicon Valley for a day to discuss what the future of performance management might look like. We already believed that ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as the Leader in The Forrester Wave™: Customer ...

(By James Bahm) Feedback is great when given constructively. Criticism, by definition, is not constructive. How can something build up when its sole intention is to analyze and pick apart? My work has ...

When it comes to sourcing, tracking, and resolving employee feedback, many organizations either have blinders on and don’t think it applies to them, or they’re approaching feedback in the wrong way.

Constructive feedback is one of the greatest gifts managers can provide to employees. When delivered properly, the right feedback can reinforce positive behavior and correct any negative performances.

A new study from Cornell SC Johnson College of Business reveals that sharing performance information among employees can ...

Customer service in the technology sector has evolved from mere troubleshooting to a multifaceted role that involves empathy, data analytics, cross-departmental collaboration and a strong alignment ...