CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

One of Hawaii's largest call centers plans to close its Honolulu office by year's end, laying off most of its 130 employees. Genesys Conferencing made the announcement internally Tuesday, according to ...

IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, ...

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...

Genesys, an AI-driven developer of call center software, said on Monday it has confidentially filed for an initial public offering in the United States, signaling growing investor appetite for new ...

Genesys Telecommunications Laboratories Inc., a call-center software company that counts Permira and Technology Crossover Ventures as backers, agreed to buy rival firm Interactive Intelligence Group ...

Genesys Telecommunications Laboratories, Inc., an Alcatel company (ALA), has been chosen by Banco Rio, a subsidiary of Banco Santander in Argentina, to transform the Banco Rio call center into a ...

Australian financial services institution Heritage Building Society will upgrade its contact center operations in Toowoomba and Brisbane to facilitate better customer communications. Heritage’s ...

Call-center software company Genesys said it agreed to buy rival firm Interactive Intelligence Group Inc. for roughly $1.4 billion, as it seeks to bulk up amid a changing consumer landscape. Under the ...