Call volumes to federal, state, and local agencies have skyrocketed as the public looks for information related to Coronavirus from public health, labor, financial, and other agencies. Governments are ...

To meet growing customer demands, government contact centers of the future must shift dramatically to the digital age and away from today’s brick-and-mortar counterparts. So says a Deloitte Center for ...

Employed properly, empathetic, interactive voice response systems can take some load off contact center agents and augment the experiences of those reaching out to government contact centers, ...

Smartphones aren’t cheap, but for many of us, they’ve become essential. We use them for work, communication, information, entertainment, and even paying bills. If you need a smartphone and a wireless ...