Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Guest expectations in the hotel industry have changed faster than ever before. Travelers now expect more than clean rooms and ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Mar 21, 2019, 07:16pm EDT Mar 22, 2019, 11:32am EDT This ...

Whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to avoid ...

In recent years, social media and guest reviews have made a profound impact on the hotel industry. Savvy hotel operators who are willing and able to use guest feedback to improve their service can ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

Oracle ORCL recently announced that Minor Hotels is enhancing the operations of 100 of its properties by implementing Oracle OPERA Hospitality Cloud. By moving to this cloud, the expanding hotel ...

Do you want to bring your company’s customer service up to a truly five-star level? If so, here's an important shortcut: Regardless of your company's industry, look toward the hospitality industry for ...

Every hotel should act like your home away from home. While plush bathrobes, fresh bed linens and spotless floors go a long way to ensure a comfortable, relaxing hotel stay, there’s nothing more ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...