What makes customer service QA unique is for the same call, the customer service QA method evaluates an agent using a post-call customer survey and call compliance metrics to assess call quality.

What makes customer service QA unique is for the same call, the customer service QA method evaluates an agent using a post-call customer survey and call compliance metrics to assess call quality.

Customer service QA uses a post-call phone or email customer survey feedback from an independent third-party survey vendor or in-house survey methodology to determine whether the call was resolved ...