Social listening is the process of monitoring and analyzing social media conversations to understand customer needs and preferences. It is a valuable tool for businesses of all sizes, as it can help ...

As temperatures dip into the lower 20s and teens in Pittsburgh, a data-driven pilot program from Peoples Gas and a local startup aims to identify customers in need of help with their heating bills and ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

The age-old art of anticipating the needs of others is now a key component of a successful business strategy. Specifically, anticipating customer needs is essential for modern companies looking to ...

CHICAGO, Sept 24 (Reuters) - Target Corp on Thursday appointed Anu Gupta to a newly created operational role that is expected to help the retailer anticipate customer needs quickly. Gupta, who has ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Businesses often rely on promotions, discounts and low prices ...