From pet supplies to office furniture, online retailers in just about every market have been offering live chat services on their websites with success. According to the National Retail Federation's ...

With so many options to enhance the user experience and create more value for visitors on your website, how do you evaluate and prioritize opportunities? Which enhancements will keep your brand ...

In today’s fast-paced world, the importance of enhancing the user experience has never been more apparent. Consumers are looking for efficiency, especially in the technological age where countless ...

According to a new report from TechCrunch, Facebook is working with developers to build chatbots and Live Chat web plugins for business clients. The tools are said to be officially announced next week ...

If you can’t spend the hours responding to customer questions, then you should check out ProProfs Live Chat. It’s a great system to manage customer communication without spending time directly ...

Chatbots could replace 1-800 numbers, and Facebook wants them on Messenger. But most businesses don’t have the resources or technical skills to build chatbots themselves. That’s why Facebook is ...

Blizzard Customer Support has rolled out a new feature to better assist customers with issues. The new live Web Chat feature allows players to chat directly with a Customer Service Representative, ...

The Florida Keys & Key West tourism council has launched a new “live chat” communications tool on its www.fla-keys.co.uk website, enabling visitors to obtain real-time assistance from a live travel ...