Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...

On resiliency, contact center, video, deployment challenges, and more. On July 27, we ran an Enterprise Connect webinar on the topic, "Microsoft Lync: Ready for Prime-Time for Large Enterprise ...

Microsoft has released a nearly completed preview version of its next-generation communications server and associated software, which the company has collectively renamed as Lync. This release ...

Lync, the next generation of Microsoft’s Office Communications Server software, was unveiled yesterday in New York City, complete with a surprise appearance from Bill Gates via Lync’s video conference ...