The NHS needs to 'futureproof' its telephone triage systems to cope with increased demand and changing situations during national emergencies, the national health care safety watchdog has stated. In a ...

NHS staff have been having their say on what they want to see from the government's 10 year health plan., external Senior NHS figures visited Brookside Group Practice Surgery in Earley, Berkshire, ...

The UK's National Health Service will soon begin a trial testing whether or not a chatbot can effectively replace a call center for non-emergency medical triage, according to a report from the ...

Digital triaging service eConsult has closed a new funding round of £7m which will support the growth of the platform, both in its existing services and into new areas. Currently used to triage ...

Coroners have linked 11 patient deaths with safety concerns about NHS Pathways, the clinical software used to triage patients calls to the NHS 111 and 999 services. An investigation by the Health ...