In today’s digital marketplace, online reviews wield significant influence over consumer decisions. From dining experiences to tech gadgets, shoppers frequently ...

A new study found that many consumers tend to fall for fake online reviews as a result of “truth bias” – the tendency for people to believe that others are telling the truth, even when there's little ...

Movers, roofing companies and others are being bombarded with phony one-star reviews on Google Maps. Then they’re asked to pay up. By Stuart A. Thompson Stuart Thompson first wrote about the ...

Google Business Profiles has a form where you can report negative review extortion scams, the form launched a month ago. You can find access to the form in this help document and I believe you need to ...

Small business owners are being targeted by scam artists who flood Google Maps and other sites with phony false reviews and then extort the business owner, offering to remove the reviews for a price.

Some New York City business owners say they're being extorted by fake reviewers who leave a slew of negative Google reviews and demand money for it to stop. It's become so prevalent that CBS News New ...

Online shopping has become second nature for most of us, but with it comes a growing problem that affects millions of purchasing decisions every day. Research suggests that roughly 31% of reviews ...

Forbes contributors publish independent expert analyses and insights. Curiosity expert improving engagement, innovation, and productivity. Never underestimate people’s ability to get creative. Job ...

I miss the days of the early web when most things online felt legit—back before the proliferation of bots and generative AI. The modern web has drastically changed, and it feels like “fake” content ...

A month ago, we reported Google added a new form to report negative review extortion scams on your Google Business Profiles and local listings. Google also listed some tips on how to handle these ...