Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Making AI a priority today can help you attract and retain your loyal customers and help you stand apart in a crowded retail industry. The Fast Company Executive Board is a private, fee-based network ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

The future of retail CX is a combination of humans and automation. AI can handle the IQ side of service, such as automating ...

New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers. 46% of retail leaders say mobile CX is the #1 factor driving purchases 97% ...

But as quickly as Dusk attracted attention, they found themselves in a far more serious PR storm this time not for their ads, but for their service. Dramatic discounting and aggressive sales campaigns ...

I asked the BuzzFeed Community to share their experiences dealing with nightmare customers, not only so we can all commiserate, but also in the hopes that we might publicly shame people into acting ...

Forbes contributors publish independent expert analyses and insights. Brin is a Toronto-based contributor who covers physical retail. Rails opened its second Washington, D.C. store in Bethesda Row on ...