From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

SolarWinds Web Help Desk and DameWare Remote Support, currently supporting over 25,000 organizations collectively, now integrate to allow IT Pros to remotely access and control end-users' Windows ...

Web Help Desk, an online cross-platform service desk management solution, now supports Mac OS X 10.7 Lion.

Web Help Desk offers a Web interface and a feature set targeted to both end users and support technicians. Version 5.4 includes enhancements to the user interface, a detailed Job History feature ...

MacsDesign Studio has updated its Web Help Desk technical support solution to version 6.2.7. Web Help Desk is a Web-based tech support application designed for education and small to medium-sized ...

The Web Help Desk free version includes a few different features versus SysAid, such as LDAP support. However, you’re limited to one administrator, while clients are unlimited.

Attacks are currently underway on Solarwinds' Web Help Desk customer support software. Security updates are available for download.

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials.