Deal adds enterprise generative AI-based enterprise search, permission-based RAG to employee service platform.
Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...
SAN FRANCISCO, Oct. 1, 2025 /PRNewswire/ -- Today, Zendesk released its 2024 Global Impact Report showcasing its responsible business initiatives and future goals to drive positive social impact and ...
Nearly every SaaS product is either integrating AI or planning to do so. However, the term “AI” has become so broad that it’s ...
In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...
Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...
In today’s fast-paced digital world, customers expect instant answers, personalized interactions, and 24/7 availability. Waiting on hold ...
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