Zendesk gains a competitive advantage over rival help desk solutions that haven't ramped up to a popular omnichannel support rollout. By leveraging WhatsApp's huge install base of 15 billion users in ...

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it. Along with ...

Zight now integrates with Zendesk, allowing support teams to embed screen recordings, GIFs, and annotated screenshots directly into tickets for faster, clearer responses. The new Request Video feature ...

Zendesk, the San Francisco, CA-based customer service and engagement platform, introduced a new offering on Wednesday that combines tools for sales and support teams. Called Duet, the new platform is ...

Zendesk is partnering with Discord, the fast-growing free voice and text chat application used by more than 14 million gamers a day, to improve Zendesk’s customer support platform. Game publishers can ...

The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play with and looking for advice on how to ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More In this article, we’ll go into the essential details of comparison ...

Hackers are threatening to release user identification after 2.1M passport and license photos leaked in a Discord vendor hack ...