A strong peso against the dollar is forcing BPOs to hedge against currency gains or absorb the risk. Some even plan to scale ...

Chile's services sector generates over $3 billion annually, but as AI rewrites outsourcing rules, it's betting big on ...

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Independent news and analysis of technology services across Latin America and the Caribbean, for decision makers on every side of the deal. Since 2009, the job has been the same: to be the publication ...

Proximity is power. Intel for the cross-border knowledge economy.

MIT research scientist Nick van der Meulen, a digital transformation and workplace expert, is named keynote speaker at the Nexus 2019 IT/BPO conference. Julie Casteel, chief sales and marketing ...

Remote work in Latin America surged to 35% during COVID, but today only 4% of the workforce logs in from home. Here’s why WFH ...

Stablecoin has rapidly evolved into a viable challenger to legacy banking, which is fraught with issues. The question is: can ...

If you fly nearshore often, where you land determines how much of the day you have left. These five aviation hubs offer ...

Massively scale AI capabilities, hire cautiously, and aggressively reskill existing talent. It seems to be paying off.

The Philippine peso is near a historic low, but the country's top BPO lobby warns that two major factors will erode any boost ...