Mike Barrett’s career story took an abrupt turn in 2009 when he found himself jobless and in debt, with no safety net, while ...

A worsening fuel shortage is reportedly triggering a public sanitation crisis in Havana, as uncollected garbage piles up ...

Costa Rica’s global services industry is awaiting the inauguration of Laura Fernández, as her incoming administration signals ...

With AI beginning to find widespread use across BPO and IT operations, companies are grappling with how to best face customer ...

Uruguay is the least corrupt country in Latin America, while Venezuela ranks among the region’s most corrupt, according to the 2025 CPI.

Latin American fintech firm Evertec Inc has agreed to its Brazilian rival Dimensa S.A. for US$181 million, strengthening its ...

Volvo Group has reportedly discovered that its data at North American operations was compromised during a late-2024 cyberattack on its BPO partner, Conduent.

Remittance flows from the United States to Latin America and the Caribbean reached an all-time high of more than $158 billion in 2025 ...

AI has transformed the software industry like never before, according to a recent study by global accounting and consulting firm PwC.

Four Latin American currencies have strengthened against the U.S. dollar this year, supported by carry trades and mineral exports.

Uruguay’s Information Technology sector is booming, emerging as the main driver of the nation’s economy. In 2023, the IT sector accounted for an impressive 4.4% of the country’s GDP, with total ...

Brazil’s Information Technology (IT) sector grew by 13.9% in 2024, surpassing the global average of 10.8% and solidifying its position as the largest IT market in Latin America, with 34.7% of regional ...