Automation Anywhere, a provider of agentic automation and orchestration, will acquire Boost.ai, a provider of conversational artificial intelligence. Financial terms of the deal were not disclosed.

Luware, a provider of Microsoft-native customer service solutions, today introduced the Luware NimbusOne client for its contact center platform Luware Nimbus. Luware also announced that Microsoft has ...

Grounded in trusted customer profiles, Amerity's Pér helps teams get answers, decide what to do next, and move approved decisions into enabled workflows.

For decades, CRM has been the place where organizations store customer information and record what happened. Now AI is turning CRM into something far more powerful—a system that can recommend what ...

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

An MIT Technology Review webcast featuring Arun Chandra, NiCE COOMost organizations can launch an agentic AI pilot. Scaling it across the enterprise is a different challenge entirely. Watch 'Scaling ...

Top 10 AI for CX customer storiesSee how 10 global enterprises, including Toyota, Bosch, Hyatt, and Henkel, are putting AI into production to improve customer experience, increase efficiency, and ...

The orchestration advantage: why platform architecture determines whether CX AI scalesFragmentation rarely begins with one bad technology decision. It accumulates as each team solves a local problem - ...

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

CRM’s roots go all the way back to the 1950s with the invention of the Rolodex, which remained a staple on the desks of marketing and sales professionals around the world for decades. Then in the late ...

Companies today have more data, more sophisticated technology, and more ways to optimize commerce than ever before. So why is profitable growth getting harder? One reason is that the context ...

NEW YORK, August 2, 2010 — CRM magazine, the industry's leading publication, announced the winners of its 2010 CRM Market Awards here today, in conjunction with the magazine's CRM Evolution 2010 ...