Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length ...

Nicholas Merrill has spent his career fighting government surveillance. But he would really rather you didn’t call what he’s selling now a “burner phone.” Yes, he dreams of a future where anyone in ...

Walk into any restaurant and you're being sized up before you even glance at the menu. It's the waitstaff who remember the ...

Scammers pretending to be Walmart employees are preying on consumers, according to the FCC. Here's what to watch out for.

The victim who stated that his son was angered because the father misgendered him. He went on to say that is when his son had struck him in the face and continued to be aggressive on the floor with ...

As businesses grow, communication systems often struggle to keep pace. Missed calls, delayed responses, and overloaded staff ...

The Vanderbilt study describes loyalty programs as "ground zero" for the e-commerce industry's shift toward surveillance pricing, where individualized data is used to charge each consumer the maximum ...

What nobody expected was that the “thief” was actually another dealership, the one that sold the Mazda in the first place.

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

The Social Security Administration Office of Inspector General said the agency’s average speed of answer was only seven ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...