An ICE agent is accused of shooting a man in New York City while a five-year-old child was in the back seat of his car.

Picture a supervisor with a headset on and a coffee going cold, scrubbing through a recording from three weeks ago at double ...

As consumer AI assistants begin to shop, cancel, file claims and negotiate refunds on their owners' behalf, Riskified extends its identity risk intelligence to assess the person behind the agent and ...

Observe.AI has a blunt shorthand for how quality assurance used to work: "QA on 2% of calls." It's a vendor line, sure, but ...

What should we make of Tyson Bagent earning another start? The Tribune’s Chicago Bears reporters tackle that and more.

AI took over routine calls at IKEA. Instead of layoffs, 8,500 call center staff were retrained as remote design advisors.

In practice, there are three distinct levels of AI autonomy, and they carry very different risk profiles. • A chatbot is ...

AI should free Filipino workers to do work of greater value and impact. Ever asked an AI tool to summarize a customer complaint, draft a reply, or ...

BEN SHAPIRO AND THE DAILY WIRE are desperate to crack Hollywood. But Shapiro’s most recent foray into film, the anti-Muslim ...

In contact center AI, the recommendation an agent sees is not the most important asset. The key asset is the record of what agents accept, ignore, or change and whether anyone acts on it after go-live ...

Micron Technology reported fiscal fourth-quarter 2026 results that beat Wall Street expectations on both revenue and profit, ...