What should we make of Tyson Bagent earning another start? The Tribune’s Chicago Bears reporters tackle that and more.

AI took over routine calls at IKEA. Instead of layoffs, 8,500 call center staff were retrained as remote design advisors.

In practice, there are three distinct levels of AI autonomy, and they carry very different risk profiles. • A chatbot is ...

AI should free Filipino workers to do work of greater value and impact. Ever asked an AI tool to summarize a customer complaint, draft a reply, or ...

As of October 2026, the atmosphere surrounding generative AI on timelines has changed completely.The discussions we were obsessed with just a short while ago—'how to craft the perfect prompt' or ...

After a year at its flagship brand, the 19-brand residential roofing platform is standardizing call center operations on Revin, with AI agents answering calls, booking leads, and helping sales reps ...

BEN SHAPIRO AND THE DAILY WIRE are desperate to crack Hollywood. But Shapiro’s most recent foray into film, the anti-Muslim ...

In contact center AI, the recommendation an agent sees is not the most important asset. The key asset is the record of what agents accept, ignore, or change and whether anyone acts on it after go-live ...

Micron Technology reported fiscal fourth-quarter 2026 results that beat Wall Street expectations on both revenue and profit, ...

FBI co-deputy director Andrew Bailey is leaving the agency in October after holding the post just over a year.

My Real Estate Company built its agent safety training around a true crime podcast, with each case ending in a lesson for ...