With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk with you—is shrinking. The extent of this reduction is debatable, but its ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Dear Friends & Neighbors of the Senior Center, Each week, thanks to generous supporters like you, the Rancho Santa Fe Senior ...

President Trump's suggestion​ that the combination measles, mumps and rubella vaccine should be separated marks a sharp break ...

NORTHERN TIER LIBRARY Northland Tier Library is located at 4015 Dickey Road in Richland. Hours are 9 a.m. to 7 p.m. Mondays ...

Conditions inside Tacoma's Northwest ICE Processing Center are a mystery for many. In new interviews, people currently and ...

They are practicing in Richland, Kennewick, Prosser and Hermiston with specialties that include neurology, surgery, family ...

The eyes of the HBCU world remain fixed on Baton Rouge as speculation still looms to Graves' future. Graves, meanwhile, has ...

Doctors say administrator directives allow immigration agents to interfere in medical decisions and compromise medical care.

In the wake of the LSU loss which was one of a six-game body of work, head coach Shane Beamer made the call to dismiss Lonnie ...

In a speech at the BYU graduation ceremony where he represented the class, Carter called learning a way to overcome life’s ...

Second-year center Quinten Post, 25, calls it an effective addition to his bucket-getting repertoire . Three times in just ...