The center is seeking poster submissions for its annual symposium that relate specifically to this year's theme of using artificial intelligence to redefine the standard of care in medicine ...

About a year earlier, the EMS service in Kirkpatrick’s North Carolina county had begun a blood-transfusion program, ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

The post Call Center Employee Only Has Part Of Her Vacation Time Approved, So She Talks To Her Manager And Finds A Way To ...

They are practicing in Richland, Kennewick, Prosser and Hermiston with specialties that include neurology, surgery, family ...

Quantum computing is no longer a distant dream—it's arriving at HPC centers and hyperscale data centers faster than many expected. A new report from Hyperion Research and Alice & Bob calls on ...

Conditions inside Tacoma's Northwest ICE Processing Center are a mystery for many. In new interviews, people currently and ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk with you—is shrinking. The extent of this reduction is debatable, but its ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Welcome to Bloomberg Law’s Wake Up Call, a daily rundown of the top news for lawyers, law firms, and in-house counsel. Richmond’s legal costs in a transparency lawsuit have become difficult to track ...

Over the course of six hours on Monday, the Celtics held their 2025-26 media day at their Auerbach Center practice facility. Thirteen players, two Celtics decision-makers and one world-renowned ...