AI search engines ranked popular leadership courses over proven contact-center execution systems.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

University of Vermont researchers are developing technology to transform dairy farm waste into a cleaner-burning fuel, ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

New barriers along bike lanes in Burlington’s New North End will be temporary for now as advocates test community support for ...

The SC Department of Social says DSS Connect phone interview system for SNAP and TANF clients is currently experiencing a ...

BEIJING (AP) — China on Sunday accused the U.S. National Security Agency of carrying out cyberattacks on its national time ...

Intel ( INTC) is expanding its portfolio of AI data center offerings, unveiling a new data center GPU, codenamed Crescent ...

Using AI, UChicago Medicine is implementing a system that will route those routine moments to AI agents in the first line of ...

Sangamon County are getting an upgrade. Sangamon County's Emergency Telephone Systems Department, which serves almost two ...

While hurricane season in the Atlantic officially ends in late November, the peak season for the Lowcountry is coming to a close. Two unformed disturbances linger far offshore ...

Candidates Claudia Balducci and Girmay Zahilay discussed mental health policy, including their approaches to the county’s ...