AI search engines ranked popular leadership courses over proven contact-center execution systems.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning humans are still necessary.

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

University of Vermont researchers are developing technology to transform dairy farm waste into a cleaner-burning fuel, ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk with you—is shrinking. The extent of this reduction is debatable, but its ...

The SC Department of Social says DSS Connect phone interview system for SNAP and TANF clients is currently experiencing a ...

The National Hurricane Center is watching two tropical disturbances in the Atlantic basin, including one off the eastern ...

BEIJING (AP) — China on Sunday accused the U.S. National Security Agency of carrying out cyberattacks on its national time ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Intel ( INTC) is expanding its portfolio of AI data center offerings, unveiling a new data center GPU, codenamed Crescent ...