"It's ice cream for crying out loud," shop owner David Forgit wrote in a Facebook post defending his employee.

If one brand can help a customer find the information they need after hours using AI, they then expect the next company they ...

Digital marketing strategist Arthur "Art" Conforti examines declining local search engagement and outlines how small ...

I introduced a stamp card, and customers have started accepting them.However, are they actually being used properly afterward?Even though I handed out the cards, sometimes they aren't brought in on ...

Customer interviews can fill in those gaps. In my work leading product marketing and interviewing customers at critical ...

Kelly Clarkson’s alleged dispute with a Brooklyn shopkeeper was seemingly captured on video via the store’s security cameras.

Dealerships have never had more data. Dealer management systems, CRMs, digital retailing platforms, marketing tools and F&I ...

"Fifteen minutes later, the entire weight of the internet came crashing down upon us, and we were caught completely ...

"We have already explained this many times. But the customer just won't accept it."When running a store, you may encounter ...

DriveCentric today announced the Customer Data Platform (CDP), a new data foundation designed to help dealership groups bring ...

Apurv Agrawal, CEO & Co-founder, SquadStack.ai For years, sales at scale has followed a familiar playbook: define a script, ...

New long-running AI agent automates work across customer interactions and back-office operations, executing workflows across systems and teams for as long as it takes to get the job done.SUNNYVALE, ...