The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...

Customer expectations aren't inching forward. They're sprinting. In our digital workplace, clients expect every interaction to be fast, informed, personalized, and consistent. For service-driven ...

Customer-facing and internal workflows will come together on a shared, AI-first foundation that supports speed, flexibility, ...

Leadership in 2026 belongs to those who recognize this moment for what it is: a shift from tech-centric innovation to ...

Powered by a full spectrum of services, deep sector insights, EY.ai and ecosystem partners, EY Studio+ will help ...

Founded in 1925, Winn-Dixie is known as a neighborhood grocer serving communities across Florida and southern Georgia. A ...

"at-above-post addthis_tool" data-url=" expectations. We’re constantly talking about them. However, it’s a nuanced discussion as evidence shows they’re fragmenting, accelerating and, in some cases, ...

At the center of most modern software businesses is the subscription model. Software-as-a-Service has become the dominant approach because it provides stability and predictability. Instead of relying ...

Looking ahead to 2026, this shift paves the way for a new operating model: the AI-native telco. These organizations operate ...

Car retail has invested heavily in technology over the past two decades, with dealer management systems, CRMs, lead platforms ...