Retail giant introduces ’10-4’ policy requiring employee greetings

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

Target launches ‘10-4’ training, encouraging workers to smile at customers

Target rolled out new customer service training for the holiday season as the retail giant works to boost sales and improve shopper experiences during the critical revenue period.

How Leaders Can Encourage A Customer-First Mentality

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Accept The Gift Of Customer Perspective

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

Integrity Solutions Launches GAP Model™ Workshop to Transform Sales Conversations and Drive Meaningful Customer Engagement

Built on the foundation of the company’s flagship Integrity Selling® program, the GAP Model™ Workshop equips sales professionals and leaders with a structured framework for asking better questions, ...
The Economist

The 10-4 rule for interacting with customers

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...
MarketScale

Heating Up the HVAC Industry: Closing the Gaps in Mentorship, Training, and Trust with Joshua Griffin

Inside the HVAC industry’s most pressing dilemmas: rising refrigerant prices, sales ethics, and the power of mentorship.