Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

We went to the bank to withdraw a large amount of cash for a forthcoming trip. The teller asked, “Are you going to do something fun with it?” in a conversational tone. I shrugged and mumbled something ...

Target rolled out new customer service training for the holiday season as the retail giant works to boost sales and improve shopper experiences during the critical revenue period.

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently attended Nexstar Network’s flagship Technical Training Program—a globally ...