Tension: Hotel loyalty programs have achieved record membership growth while simultaneously eroding the very loyalty they ...

Noise: Industry awards often celebrate past achievements without acknowledging whether recognized platforms address emerging challenges that will define future success. Direct Message: The platforms ...

Tension: We segment customers to personalize marketing, yet most segmentation strategies reveal how little we understand ...

The Venezuela raid isn’t about what the headlines say it’s about. Here’s what they’re not telling you. On January 3rd, the ...

Tension: Companies rebrand to signal transformation, but surface changes often conceal unchanged systemic practices beneath ...

Tension: We pride ourselves on rational consumer choices while loyalty programs exploit our psychological aversion to waste.

In 2014, Experian Marketing Services released research identifying six distinct deal-seeking consumer segments. The ...

The 2015 data revealed something marketers spent the next ten years trying to complicate: people want to hear from brands ...

Tension: Every email signup represents an exchange where customers offer attention in return for value, yet most ...

DMNews (Direct Message News) helps readers cut through the noise with clear, meaningful insights on mindset, relationships, digital life, and more. Every article is built around The Direct Message, ...

Tension: We expect friendships to end with clear reasons or dramatic fallouts, yet the relationships that shaped ...

Tension: We’ve turned communication incompetence into an acceptable personality trait, using self-deprecation to avoid accountability for how we make others feel. Noise: Digital communication ...