Here we interview Martin Newman, one of retail's most respected customer experience experts and a returning judge for the People in Retail Awards. We last interviewed you in September. Can you give us ...

New data from the British Retail Consortium and Sensormatic has shown that footfall recovered slightly in January after a "disappointing" Christmas performance. Total footfall decreased by 0.6% in the ...

Crew Clothing is to open a new store at Kent's Bluewater shopping centre as it continues to strengthen its presence in key retail destinations. Due to open on 26 February, the 1,050 square foot store ...

Why Mystery Shopping is Back at the Heart of Retail Performance The Retail Bulletin sat down with Danielle Sones, Managing Director of ABa, to discuss the company’s renewed strategic focus on mystery ...

Henri-Lloyd has appointed Tom McMullen to the newly created position of chief marketing officer. McMullen previously worked for nearly a decade at the Rapha cycling brand where he moved up the ranks ...

The upcoming Retail Customer-Centric Conference 2026 in the UK, a key event for retailers dedicated to enhancing the customer experience. Join industry leaders as they emphasise the importance of ...

Shannon Osman, head of retail at Footasylum, has had a remarkable year – celebrating the company's Retail Employer of the Year win at The People in Retail Awards and now stepping into a judging role ...

Co-op has defended its culture and leadership after some senior managers complained of a “toxic culture” at the executive level of the group. A letter seen by the BBC claimed there was “fear and ...

Aldi has announced that it is to invest over £300 million in upgrading and extending existing UK stores in 2026. While changes will vary by location, the programme of improvements will include store ...

Asda has urged the government to reconsider plans to defund leadership and management apprenticeships as it publishes its 2025 Apprenticeship Impact Report Released during National Apprenticeship Week ...

Abuse, violence, and anti-social behaviour towards retail workers have become an unacceptable norm, prompting investment in security guards, body-worn cameras and incident reporting tools. For years, ...

Dunelm has said it delivered solid first half trading despite a drop in profit and what it described as a challenging trading environment. In the six months to 27 December 2025, total sales grew by ...