Micron Technology reported fiscal fourth-quarter 2026 results that beat Wall Street expectations on both revenue and profit, ...

My Real Estate Company built its agent safety training around a true crime podcast, with each case ending in a lesson for ...

The FBI’s Internet Crime Complaint Center says fraud crews impersonating federal agents, judges and diplomats have collected ...

Claude Code and Codex have features to resume sessions in progress. But in commercial development, what matters is not just ...

Bangladesh’s call-centre boom offers jobs to young graduates, but night shifts, sales quotas, low pay and insecure conditions reveal the hidden costs behind the industry’s growth ...

The latest hiccup comes from Meta. In mid-September, it rolled out a beta test of a feature for its brand-new Muse AI agent ...

Mekhi Becton, the Super Bowl LIX-winning guard who is currently a free agent, was recently asked by an Eagles fan when he's "coming back home." "Tell them to call me, man," Becton replied, courtesy of ...

The interactive platform allows agents to practice conversations with an AI prospect and receive a scorecard outlining what went well.

Every vendor event has a center of gravity, and at theCUBE Research’s AI ROI in Contact Center Summit, it wasn’t a product. It was a metric this industry is finally ready to abandon.

As automation absorbs routine tasks, banking agents are left handling far more complex, high-stress customer interactions than ever.

The short answer is that AI voice agents are very good at predictable, high-volume interactions and weak exactly where humans are strong. Most enterprises don't replace their call center; they end up ...