Call centres serve as vital customer-facing hubs in sectors ranging from telecommunications to healthcare, combining performance-driven management with intense interpersonal demands. Effective ...

A federal judge in Georgia has put a block on some GEICO call center employees’ efforts to create a class action against the insurer, which they claim failed to pay for time spent booting up computers ...

During the COVID-19 pandemic, a call center employee improperly doled out more than $3 million in federal unemployment benefits − including some money for herself, according to a new Ohio Inspector ...

Nearly 150 call center employees in the Phoenix metro will be laid off by a global customer experience solutions firm. Florida-based iQor CXBPO expects to lay off 148 remote employees who were ...

A life insurer shorted call center employees on wages by requiring as much as 50 minutes of unpaid pre- and post-shift computer work a day, according to a proposed class and collective action filed in ...